Description

Collection Techniques - Part II: Action:The preparation is complete, and the time to make the call has arrived. In Part II of this series, we will look at effective collection techniques in action. We will review the following:

• Urgency
• Listening v. hearing.
• Keys to successful Negotiations.
• Overcoming the gatekeeper and irate debtors.
• Tie this all together with a look at typical collection conversations and how to improve these – and collect more money.
• Summary Tips for Better Collections.

Meet Your Speaker:

John Chotkowski, Managing Director for Commercial Collection Corporation NY

John was born and raised on Long Island and graduated from the State University of New York with a BA in History. John joined the Commercial Collection Corporation of New York in October 1993 and has been there ever since. He has remained true to the CCCNY mission of providing the best collection service available anywhere. John is now a Managing Director and part-owner of CCCNY and is looking forward to continuing and enhancing CCCNY’s mission as the industry and our company continues to evolve.