If the Covid Era has taught us anything, it’s the importance of adapting. With that in mind, this year’s convention program is going to look a bit different than the conferences you’ve attended in the past. We have invited John Streitmatter, Director at the Leadership Research Institute, to walk attendees through a process designed to strategically address the unprecedented challenges members are facing in the “new” commercial collection space. John has worked in the collections industry for many years and is skilled in leadership and operational management expertise. With John’s help, the convention planning committee has analyzed the industry’s top five pain points. At the convention, John and the attendees will collaboratively devise ideas to address today’s concerns in areas such as recruiting and hiring, prospecting and client relations, and managing regulatory pressures. Thursday’s sessions will be an interactive strategic dive into these issues and more. John will then synthesis the discussion and provide tangible take-aways you can implement in your organization.
Hosted Through Zoom
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