You will be registered for this webinar in 1-3 business days on the LMS in your "My Account" page. You will use the same login information you were provided for the CCC exam. If you no longer have that, or were never provided a login, please email iacc@commercialcollector.com

Collection Techniques - Part II: Action:The preparation is complete, and the time to make the call has arrived. In Part II of this series, we will look at effective collection techniques in action. We will review the following:

• Urgency
• Listening v. hearing.
• Keys to successful Negotiations.
• Overcoming the gatekeeper and irate debtors.
• Tie this all together with a look at typical collection conversations and how to improve these – and collect more money.
• Summary Tips for Better Collections.