You will be registered for this webinar in 1-3 business days on the LMS in your "My Account" page. You will use the same login information you were provided for the CCC exam. If you no longer have that, or were never provided a login, please email iacc@commercialcollector.com

Collection Techniques - Part I: Preparing for Action

The old adage is that battles are won and lost before they are ever fought. So it is with collections. In this seminar we will discuss collector preparation and how preparation translates to effective collection action. We will review the following:

• The Principles of Collecting.
• The Collector’s Role – Why we matter.
• First Impressions.
• The traits that effective collectors possess.
• How to identify and reach the decision maker.
• Roadblocks to collecting an account and how to deal with them.
• Summary Tips for better Preparation.