IACC
IACC

2023 Mid-Year Collections Conference Sessions

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Registration Open

Monday, July 24th, 2023 - 5:00pm - 6:00pm

Location
Registration Desk
Summary
The registration desk is open for attendees to check-in and address any questions.
Welcome Reception 2022

Welcome Reception

Monday, July 24th, 2023 - 5:00pm - 6:00pm

Location
Astoria, 3rd Floor
Summary
Start our Mid-Year Conference off right with dinner and drinks while gathering together and reconnecting with peers throughout the night.
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Registration Open

Tuesday, July 25th, 2023 - 8:30am - 9:00am

Location
Registration Desk
Summary
The registration desk is open for attendees to check-in and address any questions.

Continental Breakfast

Tuesday, July 25th, 2023 - 8:30am - 9:00am

Location
Joliet, 3rd Floor
Summary
Enjoy breakfast and and coffee before sessions begin for the day.
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Welcome Announcements

Tuesday, July 25th, 2023 - 9:00am - 9:15am

Location
Joliet, 3rd Floor
Summary
Kicking off the day with a message from our President, Valerie Ingold and Executive Director, Jessica Hartmann.

Cyber Security: Protecting Your Business

Tuesday, July 25th, 2023 - 9:15am - 10:15am

Location
Joliet, 3rd Floor
Speakers
  • Edward Baker
CLLA Certified Agencies Booth

Sponsor Showcase

Tuesday, July 25th, 2023 - 10:15am - 10:30am

Location
Joliet, 3rd Floor
Summary
Hear from our sponsors in attendance.
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Tuesday Morning Break

Tuesday, July 25th, 2023 - 10:30am - 10:45am

Summary
Take a break for refreshments and a snack.
Speaker Kelli Van Cleave Krueger

Remote Renegades: Groundbreaking Strategies for Managing & Training Virtual Teams

Tuesday, July 25th, 2023 - 10:45am - 12:00pm

Location
Joliet, 3rd Floor
Speakers
  • Kelli Van Cleave Krueger - Director of Education with ACA International
    Kelli Van Cleave Krueger, Director of Education with ACA International, is a leading expert in organizational development and training with over 27 years of experience in the ARM Industry. Kelli has a proven track record of success in improving employee development, engagement, and company culture for a wide range of clients, from, small startups to Fortune 100 companies and Universities. Specializing in helping organizations identify and improve productivity, motivation, communication, and leadership, Kelli is an award-winning designer of new hire and leadership training programs and has a reputation for creating innovative and engaging training solutions that drive results. With a Master Certification in Neuro-Linguistic Programming and expertise in all things related to people and culture, Kelli designs and implements training programs, process consultation, team-building workshops, and other activities to help organizations and individuals improve their performance.
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Lunch

Tuesday, July 25th, 2023 - 12:00pm - 1:00pm

Location
Joliet, 3rd Floor
Summary
Lunch is provided on site and attendees are encouraged to stick around for the afternoon education sessions.
Speaker: Chris Kuehl, Managing Director of Armada Corporate Intelligence

Half Full or Half Empty - Mid-Year Economic Look at 2023

Tuesday, July 25th, 2023 - 1:00pm - 2:00pm

Location
Joliet, 3rd Floor
Speakers
  • Chris Kuehl - Managing Director, Armada Corporate Intelligence
    Dr. Chris Kuehl is a Managing Director of Armada Corporate Intelligence. He provides forecasts and strategic guidance for a wide variety of corporate clients around the world. He is the economist for several national and international organizations – Fabricators and Manufacturers Association, American Supply Association, Industrial Heating Equipment Association, Chemical Coaters Association International, Forging Industry Association and others. Prior to starting Armada in 1999 he was a professor of economics and finance for 15 years – teaching in the US, Hungary, Russia, Estonia, Singapore and Taiwan. He holds advanced degrees in economics, Soviet studies and East Asian studies. Chris is the co-author of The Flagship and the Strategic Intelligence System - both publications from Armada.
Summary
It has been a year of contrasts thus far - inflation dominating the conversation but persistent issues from labor shortage to supply chain shifts remain significant. Stress is showing up in many sectors but certainly not all. Consumers are worried about debt but not about their jobs (so far). Credit is tightening but spending has not slowed as much as anticipated. Growth forecasts have been all over the map - 45% of economists predicting a brutal recession and 45% asserting there will be little more than a short and shallow slowdown. Let's discuss!
CLLA Certified Agency Booth

Sponsor Showcase

Tuesday, July 25th, 2023 - 2:00pm - 2:15pm

Location
Joliet, 3rd Floor
Summary
Hear from our sponsors in attendance.
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Tuesday Afternoon Break

Tuesday, July 25th, 2023 - 2:15pm - 2:30pm

Summary
Take a break for refreshments and a snack.

Comradery in Collections - Dealing With the Hard How-To's of Managing People

Tuesday, July 25th, 2023 - 2:30pm - 3:30pm

Location
Joliet, 3rd Floor

Adjourn for the Day

Tuesday, July 25th, 2023 - 3:30pm

Location
Joliet, 3rd Floor
Flight Club Logo

Special Event: Flight Club

Tuesday, July 25th, 2023 - 4:30pm - 6:30pm

Location
Flight Club Chicago
Summary
(Included in your registration fee. Guest tickets for an additional fee available.) Tuesday evening is sure to be a good time with our special event hosted at the Flight Club, home of the Social Darts, located in the Loop, alongside the beautiful Chicago Riverwalk! Flight Club has reinvented darts for the twenty first century, using innovative technology that allows groups to play at the same time offering multi-player games that even the darts rookie or the self-proclaimed pros can enjoy!

Continental Breakfast

Wednesday, July 26th, 2023 - 8:00am - 8:30am

Location
Joliet, 3rd Floor
Speaker Valerie Ingold

Hot Topics of Commercial Collections in 2023

Wednesday, July 26th, 2023 - 8:30am - 9:30am

Location
Joliet, 3rd Floor
Speakers
  • Valerie Ingold
Summary
Hear from our current IACC president Valerie Ingold as she reviews the current topics and trends in commercial collections. Do you have specific training questions, compliance concerns or need legislation clarification? Submit your hot topic or best idea and join the discussion amongst your peers during one of the members’ favorite sessions! Submit your topics here. Topics to be discussed will include; • Cyber Insurance • CFPB Update • Peer Mentoring in the Remote Workplace • Gamification Updates and Ideas
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Wednesday Morning Break

Wednesday, July 26th, 2023 - 9:30am - 9:45am

Location
Joliet, 3rd Floor
Summary
Take a break for refreshments and a snack.

Triadic Relationship Between Agencies and Attorneys

Wednesday, July 26th, 2023 - 9:45am - 10:45am

Location
Joliet, 3rd Floor
Speakers
  • Matt Garcia
  • Gary Tier
  • Jim McConville

A.I. in Commercial Collections: Uses and Compliance

Wednesday, July 26th, 2023 - 10:45am - 11:45am

Location
Joliet, 3rd Floor
Speakers
  • Porter Heath Morgan IV - Partner, Martin Lyons Watts Morgan
Summary
Learn about new AI technology breakthroughs Commercial Collections that are coming soon including ChatGPT, Generative AI, Large Language Models, Robotic Processing Automation, and Voice AI Agents. This session will explore the pros, cons, and the must haves for compliance with new technology.
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Adjourn for the Day

Wednesday, July 26th, 2023 - 11:45am

Location
Joliet, 3rd Floor
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