IACC
IACC

2023 Annual Convention Sessions

Back to Event
Registration Closed

Exhibitor Set Up

Wednesday, January 18th, 3:00pm - 5:00pm

Location
Great Room
Summary
Exhibitors are able to access the exhibit hall and set up their booth. Booths must be set up by 5:00pm. Interested in becoming an exhibitor? Email iacc@commercialcollector.com for details.

Registration

Wednesday, January 18th, 5:00pm- 7:00pm

Location
Great Room Pre-Function
Summary
Check in at the registration desk for event information and specific scheduling details.

International Reception

Wednesday, January 18th, 5:00pm - 5:30pm

Location
South Shore
Summary
International members play a big role at IACC and this event holds a space for them to gather and network with each other specifically! Sponsorship available! Email iacc@commercialcollector.com for details.

First Timers Reception

Wednesday January 18th, 5:30pm - 6:00pm

Location
Florida Cookery Mezzanine
Summary
People attending for the first time can gather and connect with the board members and other first time attendees before the opening celebration. Sponsorship Available! Email iacc@commercialcollector.com for details.

President's Opening Celebration

Wednesday, January 18th, 6:00pm- 8:00pm

Location
Florida Cookery Mezzanine
Summary
Join IACC's President with dinner and drinks while gathering together and networking throughout the night.
Hospitality Suite from 2020

Hospitality Suite

Wednesday, January 18th, 8:00pm- 10:00pm

Location
South Shore
Summary
Let the celebration continue with networking and fun in the hospitality suite. Sponsorship available! Email iacc@commercialcollector.com for details.

Registration

Thursday, January 19th, 7:00am - 4:00pm

Location
Great Room Pre-Function
Summary
Check in at the registration desk for event information and specific scheduling details.

Emerging Leaders Coffee Connection

Thursday, January 19th, 7:30am - 8:30am

Location
Great Room
Summary
Members in the Emerging Leaders program can enjoy morning coffee and breakfast. Seek out the reserved table for Emerging Leaders. Not in the Emerging Leaders Program? Join anyways and learn how you can particiapte in the integral role for IACC.

Continental Breakfast & Exhibitor Networking

Thursday, January 19th, 7:30am - 8:30am

Location
Great Room

Welcome Announcements & Award Ceremony

Thursday, January 19th, 8:30am - 9:00am

Location
Great Room
Summary
Kicking off the day with a message from our president and the announcement of our 2023 awardess.

Back to the Basics - Inflation in commercial collections and strategies to refocus

Thursday, January 19th, 9:00-am - 10:00am

Location
Great Room
Summary
With more economic issues piling up all the time, and the most extreme rate of inflation in 30 years, uncertainty is on the rise as well. Commercial credit cannot escape the effects. This program will provide information to enable the commercial collection agency to gain a comprehensive understanding of what the effects of today’s economic trends and rising rate of inflation might be; and provide suggestions as to how a commercial collection agency or law firm can be run successfully during these economic times.

IACC Annual Business Meeting

Thursday, January 19th, 10:00am - 10:30am

Location
Great Room

Morning Break & Network with Exhibitors

Thursday, January 19th, 10:30am - 11:00am

Location
Great Room
Summary
Take a break for refreshments and hear from our exhibitors and sponsors.

A Dark Alley: The Intersection of the CFPB, Reg. F. Communication Rules and Commercial Collection Strategies

Thursday, January 19th, 11:00am - 12:00pm

Location
Great Room
Speakers
  • Donald Mausar, Esq. - Weltman, Weinberg & Reis Co., L.P.A.
Summary
This program will highlight the erosion of the commercial debt vs. consumer debt distinction. Topics include: a primer course on the Consumer Financial Protection Bureau’s Regulation F Communication rules, a discussion of who Hunstein is, and a dive into trends, traps and how courts are analyzing and determining what is a commercial vs a consumer debt.

Exhibitor & Sponsor Showcase

Thursday, Janaury 19th, 12:00pm - 12:05pm

Location
Great Room

Lunch & Network with Exhibitors

Thursday, Janaury 19th, 12:05pm - 1:10pm

Location
Great Room
Summary
Grab some lunch in the exhbit hall.

Quiet Quitting and the Great Resignation- A saga of 2022 Employment

Thursday, Janaury 19th, 1:10pm - 1:55pm

Location
Great Room
Speakers
  • Patrick Kilburn - Attorney, Lloyd & McDaniel, P.L.C.
  • Matt Garcia - President, Barnett & Garcia, PLLC
Summary
Quiet quitting and the great resignation were very real things in 2022 and are continuing into 2023. Join IACC's emerging leaders as they explain the trend of “quiet quitters” who decide not to go above and beyond in the workplace and instead choose to complete the minimum requirements of their jobs. In order to operate a successful commercial collection agency, your employees must be actively engaged in the handling and forwarding of legal claims. The Harvard Review, Gallup and other organizations have concluded that Quiet Quitting is a symptom of poor management. An agency’s senior leaders need to reskill managers so that their employees learn how their work contributes to the agency or firm’s operations and management and forwarding of claims. The panelists, while reviewing the 2022 employee trends will provide suggestions on addressing manager engagements. Commercial collection agencies and law firms will receive information on how providing your employees with a desirable work-life balance, while reducing disengagement and burnout will contribute to the agency or firm’s larger purpose of operating an ethical and efficient commercial collection agency.

Exhibitor & Sponsor Showcase

Thursday, Janaury 19th, 1:55pm - 2:10pm

Location
Great Room

GDPR Around The World

Thursday, Janaury 19th, 2:10pm - 3:00pm

Location
Great Room
Summary
GDPR can be considered as the world's strongest set of data protection rules, which enhance how people can access information about them and places limits on what organizations can do with personal data. Although most of the world's countries follow the GDPR, not all do. Whether your commercial collection agency is domestic or international, it is essential to the operation of your agency that you understand, at the minimum, the GDPR requirements and other country statutes which are similar to the GDPR. This session will provide information on other personal data protection rules which other countries have or are putting into effect. It is impossible in 2023 to operate and manage a commercial collection agency unless you are prepared to be compliant with these various statutes. Case management in a commercial collection or legal forwarding department require your knowledge of what information is contained therein which may need to be protected under the GDPR statutes and how to safeguard that information.

Adjourn for the Day

Thursday, Janaury 19th, 3:00pm

Location
Great Room

Special Event: Live Latin Trio & Libations

Thursday, Janaury 19th, 4:30pm - 6:30pm

Location
Mezz Deck Pool Area

Continental Breakfast & Exhibitor Networking

Friday, January 20th, 7:45am- 8:45am

Location
Great Room

Keynote: Redefining The Way Leaders Embrace Their Boulders (Even Remotely!)

Friday, January 20th, 8:45am - 9:45am

Location
Great Room
Summary
How can we consistently show up playing at our highest level regardless of the circumstances? How can we tap into new levels of potential within ourselves so that we can go on to achieve even more extraordinary levels of success? How can we project presence and create culture, camaraderie and cohesion in today's remote environment? 'Our own true disability is when we buy into the belief that it's impossible to adapt to the obstacles that we are suddenly facing.' Meridith Alexander provides a captivating, visionary experience for high-level leadership and team members by combining her real-life story of living through the 'impossible' with actionable strategies for uncovering the audience's own visionary potential and for inspiring even more greatness, passion, and impact from their teams. Even when leaders have to achieve this impact via technology and innovation remotely. This keynote redefines the way team members and leaders embrace their big boulders. Team members and leaders go from resisting change and unpredictability to seeing the massive potential within that change. With actual examples and proven strategies, audiences emerge understanding how the big boulders can actually amplify their ability to influence and impact change -- enhancing their ability to create a positive, deliberate vision that helps team members begin to embrace their own value and purpose within a bigger mission. It is an experience of 'coming even more alive to the possibilities ahead' that results in showing up more boldly both at work and at home.

Exhibitor & Sponsor Showcase

Friday, January 20th, 9:45am - 10:00am

Location
Great Room

Hot Topics of Commercial Collections in 2022

Friday, January 20th, 10:00am - 11:00am

Location
Great Room
Summary
Hear from our current IACC president Brad Lohner and incoming president Valerie Ingold as they review the current topics and trends in commercial collections. Do you have specific training questions, compliance concerns or need legislation clarification? Submit your hot topic or best idea and join the discussion amongst your peers during one of the members favorite sessions! Follow the link below to submit your topics here. Topics to Be discussed will include • Hiring incentives or bonuses – desk sharing allowing people to not return into the office full time. Trends in training new employees to become efficient collectors while in a hybrid environment of remote and in-office work • Downsizing brick and mortar, square footage, increasing hardware and software products to run an efficient commercial collection agency or law firm with less resources while maintaining competency and excellent service to the creditor client • Maintaining professional standards and obligations despite the increased costs of insurance, including cyber insurance, and what must be overcome in order to obtain same • State taxation, issues, particularly in Texas and Pennsylvania • Managing client expectations in the face of longer timelines get cases on dockets and through the courts. • Commercial agency licensing- internal or external

Adjourn for the Day

Friday, January 20th, 11:00am

Location
Great Room
Summary
Thank you to all who were able to attend and make this an amazing IACC Convention!

Exhibitor Teardown

Friday, anuary 20th, 11:00am - 12:00pm

Location
Great Room
Powered By GrowthZone