2022 Annual Conference Sessions

Exhibitor Set Up

Wednesday January, 26th - 3:00pm - 5:00pm

Location
Exhibit Hall
Summary
Exhibitors are able to access the exhibit hall and set up their booth. Booths must be set up by 5:00pm.

Wednesday Registation

Wednesday, January 26th - 5:00pm - 7:00pm

Location
Registration Desk
Summary
Registration is open for attendees to check-in and address any questions.

First Timer's Reception

Wednesday, January 26th 5:30pm - 6:00pm

Location
Exhibit Hall
Summary
People attending for the first time can gather and connect with the board members and other first time attendees before the opening celebration.

President's Opening Celebration

Wednesday January, 26th - 6:00pm - 8:00pm

Summary
Join IACC's President with dinner and drinks while gathering together and networking throughout the night.

Hospitality Suite

Wednesday, January 26th - 8:00pm -10:00pm

Summary
Let the celebration continue with networking and fun in the hospitality suite.

Thursday Registration

Thursday, January 27th - 7:00am - 4:00pm

Location
Registration Desk
Summary
The registration desk is open for attendees to check-in and address any questions.

Emerging Leaders Coffee Connection

Thursday, January 27th - 7:30am - 8:30am

Location
Exhibit Hall
Summary
Members in the Emerging Leaders program can enjoy morning coffee and breakfast. Seek out the reserved table for Emerging Leaders.

Continental Breakfast

Thursday, January 27th - 7:30am - 8:30am

Location
Exhibit Hall
Summary
Enjoy breakfast and the opportunity to meet the exhibitors.

Welcome Announcements & Award Ceremony

Thursday, January 27th - 8:30am - 9:00am

Location
Main Session Room
Summary
Kicking off the day with a message from our president and the announcement of our 2022 awardess.

How COVID has impacted and changed our business practices & the industry?

Thursday, January 27th - 9:00am - 10:00am

Location
Main Session Room
Speakers
  • George Kern - COO, BARR Credit Services
    George has worked in the collections business for more than 30 years, one-third of that time in a leadership position with BARR Credit Services. “In my time here I have witnessed the company grow from its early years of a few employees to what it is today, close to 100 employees. In that same period of time, we have become a leader in the industry, not only in what we return to our clients but also by staying ahead of trends.”
  • Joe Batie - Chief Commercial Officer, Caine & Weiner
    With 32 years of ARM experience, most of which has been on the executive level, Joe is well familiar with the executive management requirements of a successful enterprise, which includes strategic planning, business process design, re-engineering & automation, performance management, accounts receivable outsourcing, talent assessment, sales team development and more. As Caine & Weiner’s Chief Commercial Officer Joe oversees the company’s Strategic Sales & Marketing initiatives, Client Service Department, as well as being a contributor to Operations oversight. Prior to his appointment to his present position, he was with two leading ARM enterprises as CEO and Director of Operations, Commercial Services, respectively.
  • John Streitmatter - Director, Leadership Research Center
    John R. Streitmatter, MBA, is a Director at the Leadership Research Institute (LRI) who specializes in building leader credibility in the midst of turbulent market and organizational dynamics. He is a gifted facilitator, an executive coach with a track record of results in line management positions, and an entertaining and impactful speaker. He serves as an executive coach, trusted strategic advisor, and facilitator to leaders to enable them to clearly articulate a future vision and strategy, and then engage their followers to achieve it. John is known for his ability to synthesize discussion to its essence and integrate seemingly disparate data and points of view together into agreement and action.
Summary
If the Covid Era has taught us anything, it’s the importance of adapting. With that in mind, this year’s convention program is going to look a bit different than the conferences you’ve attended in the past. We have invited John Streitmatter, Director at the Leadership Research Institute, to walk attendees through a process designed to strategically address the unprecedented challenges members are facing in the “new” commercial collection space. John has worked in the collections industry for many years and is skilled in leadership and operational management expertise. With John’s help, the convention planning committee has analyzed the industry’s top five pain points. At the convention, John and the attendees will collaboratively devise ideas to address today’s concerns in areas such as recruiting and hiring, prospecting and client relations, and managing regulatory pressures. Thursday’s sessions will be an interactive strategic dive into these issues and more. John will then synthesis the discussion and provide tangible take-aways you can implement in your organization.

IACC Annual Business Meeting

Thursday, January 27th - 10:00am - 10:30am

Location
Main Session Room

Morning Break & Networking with Exhibitors

Thursday, January 27th - 10:30am - 11:00am

Location
Main Session Room
Summary
Take a break for refreshments and hear from our exhibitors and sponsors.

Economics of Today’s Commercial Practice

Thursday, January 27th - 11:00am - 12:00pm

Location
Main Session Room
Speakers
  • Christopher Pona - American Lawyers Quarterly
  • John Streitmatter - Director. Leadership Research Center
    John R. Streitmatter, MBA, is a Director at the Leadership Research Institute (LRI) who specializes in building leader credibility in the midst of turbulent market and organizational dynamics. He is a gifted facilitator, an executive coach with a track record of results in line management positions, and an entertaining and impactful speaker. He serves as an executive coach, trusted strategic advisor, and facilitator to leaders to enable them to clearly articulate a future vision and strategy, and then engage their followers to achieve it. John is known for his ability to synthesize discussion to its essence and integrate seemingly disparate data and points of view together into agreement and action.
  • Randy Frazee - President, BARR Credit Services
    Randy Frazee - As CEO, Randy Frazee focuses on leadership, strategic planning, and continuing company growth. Before leading BARR Credit Services, Randy held the role of Vice President of Sales before venturing into business ownership.
  • Todd Gurstel Esq. - Chief Executive Officer, Gurstel Law Frim
    Mr. Gurstel is the founding partner of Gurstel Law Firm, P.C., a full service business law firm with offices in Arizona, California, Iowa, Minnesota, Nebraska, Nevada, Utah, Wisconsin, and Wyoming. The firm is highly regarded for its creditor’s rights practice, the area in which Todd directs and is passionate about. Since 1987, Todd has focused his practice in credit collection, is a recognized leader within the creditors’ rights industry, and is known for regularly setting and sharing best practice standards. Todd frequently speaks on compliance issues related to the Fair Debt Collection Practices Act, and is a known trade advocate.
Summary
Not Your Average Keynote If the Covid Era has taught us anything, it’s the importance of adapting. With that in mind, this year’s convention program is going to look a bit different than the conferences you’ve attended in the past. We have invited John Streitmatter, Director at the Leadership Research Institute, to walk attendees through a process designed to strategically address the unprecedented challenges members are facing in the “new” commercial collection space. John has worked in the collections industry for many years and is skilled in leadership and operational management expertise. With John’s help, the convention planning committee has analyzed the industry’s top five pain points. At the convention, John and the attendees will collaboratively devise ideas to address today’s concerns in areas such as recruiting and hiring, prospecting and client relations, and managing regulatory pressures. Thursday’s sessions will be an interactive strategic dive into these issues and more. John will then synthesis the discussion and provide tangible take-aways you can implement in your organization.

Exhibitor & Sponsor Showcase

Thursday, January 27th - 12:00pm - 12:05pm

Location
Main Session Room
Summary
Hear from our sponsor and exhibitors.

Lunch

Thursday, January 27th - 12:05pm - 1:10pm

Summary
Grab some lunch in the exhbit hall.

Association In Action- Solutions and Strategies for the Modern Industry

Thursday, January 27th - 1:10pm - 1:55pm

Location
Main Session Room
Speakers
  • John Streitmatter - Director
    John R. Streitmatter, MBA, is a Director at the Leadership Research Institute (LRI) who specializes in building leader credibility in the midst of turbulent market and organizational dynamics. He is a gifted facilitator, an executive coach with a track record of results in line management positions, and an entertaining and impactful speaker. He serves as an executive coach, trusted strategic advisor, and facilitator to leaders to enable them to clearly articulate a future vision and strategy, and then engage their followers to achieve it. John is known for his ability to synthesize discussion to its essence and integrate seemingly disparate data and points of view together into agreement and action.
Summary
Not Your Average Keynote – If the Covid Era has taught us anything, it’s the importance of adapting. With that in mind, this year’s convention program is going to look a bit different than the conferences you’ve attended in the past. We have invited John Streitmatter, Director at the Leadership Research Institute, to walk attendees through a process designed to strategically address the unprecedented challenges members are facing in the “new” commercial collection space. John has worked in the collections industry for many years and is skilled in leadership and operational management expertise. With John’s help, the convention planning committee has analyzed the industry’s top five pain points. At the convention, John and the attendees will collaboratively devise ideas to address today’s concerns in areas such as recruiting and hiring, prospecting and client relations, and managing regulatory pressures. Thursday’s sessions will be an interactive strategic dive into these issues and more. John will then synthesis the discussion and provide tangible take-aways you can implement in your organization.

Exhibitor and Sponsr Showcase

Thursday, January 27th - 1:55pm - 2:00pm

Location
Main Session Room
Summary
Hear from our exhibitors and sponsors.

Exhibitor & Sponsor Showcase

Thursday, January 27th - 2:00pm - 2:10pm

Location
Exhibit Hall

Creditor Impact During Covid-19

Thursday, January 27th - 2:10pm - 3:00pm

Location
Main Session Room
Summary
Changes in the Credit Department After & During the Pandemic: Hear from creditors about everyday issues that they’ve had to adapt to in the last couple years including work at home policies, return to the office procedures, productivity concerns, and modern credit polices to accommodate your clients.

Adjourn for the Day

Thursday, January 27th - 3:00pm

Special Event: An Evening of IACC Comradeship

Thursday, January 27th - 4:30pm - 7:30pm

Location
Ballroom Dunes III-IV
Summary
(Included in your registration fee. Guest ticekts for an additional fee available.)

Friday Breakfast

Friday, January 28th - 7:45am - 8:45am

Location
Exhibit Hall

Exhibitor Tear Down

Firday, January 28th - 8:45am - 11:00am

Location
Exhibit Hall
Bob Tharnish

International Claims through out the Regions

Firday, January 28th - 8:45am - 9:45am

Location
Main Session Room
Speakers
  • Bob Tharnish - Senior Vice President, ABC.Amega
    As a senior professional with ABC-Amega, Bob manages global collections for key clients. He is also responsible for monitoring the performance of our worldwide affiliate attorney network of more than 300 legal affiliates spanning over 150 countries. Bob holds membership with the Commercial Law League of America (CLLA) and currently serves on the International Association of Commercial Collectors’ (IACC) board of directors.
  • Erwin Falkner - Managing Director, VYNTO
  • Jassim Darwish - Managing Director, Epic Credit Recoveries
    In my 10+ years in the financial and advisory services field, what I have always found most rewarding has been delivering value to clients. That smile on your face when we successfully help you achieve your goals helps us feel truly EPIC.
  • Jordan Charness - Senior Partner, Charness Charness & Charness
    Listed in Canadian Who’s Who, he has been practicing since 1985. He is an accomplished trial lawyer who has successfully represented some of the worlds largest companies before the courts. An expert negotiator, his advice has solved many of his clients’ problems before they escalated into court litigation. Whether you are a large corporation, small or medium size business or private individual he explains your rights in a way that you can understand. His method was perfected during more than 18 years of giving legal advice live on a weekly basis on Montreal’s top radio stations. He is currently the on air legal analyst appearing live at the anchor desk of CTV television. For 11 years he wrote a weekly column in The Montreal Gazette, Canada’s oldest daily newspaper and is the author of hundreds of published articles and a best selling book. He is a professor of law (part time) at John Abbot College and is also a Member of the Board of the Shriners Hospital for Children.
Summary
Hear from international members as they show us examples of claims and how their country and region processes similar claims. Learn the specific differences and understand the similarities that each nation goes through.

Exhibitor & Sponsor Showcase

Friday, January 28th - 9:45am - 10:00am

Location
Exhibit Hall

Creating Future Leaders

Friday, January 28th - 10:00am - 11:00am

Location
Main Session Room
Speakers
  • Angela Olson - Director of Client Relations & Business Development, BARR Credit Services
    Angie Olson is responsible for customer care and strategic business development at BARR Credit Services. In her role, she specializes in identifying and implementing strategic opportunities for growth, revenue assurance, and building client relationships. She has been with BARR Credit Services since 2015 and has advanced from a management position to a director level position.
  • Jassim Darwish - Manager Director, Epic Credit Recoveries
    In my 10+ years in the financial and advisory services field, what I have always found most rewarding has been delivering value to clients. That smile on your face when we successfully help you achieve your goals helps us feel truly EPIC.
  • Joe Batie - Cheif Commercial Officer, Caine & Weiner
    With 32 years of ARM experience, most of which has been on the executive level, Joe is well familiar with the executive management requirements of a successful enterprise, which includes strategic planning, business process design, re-engineering & automation, performance management, accounts receivable outsourcing, talent assessment, sales team development and more. As Caine & Weiner’s Chief Commercial Officer Joe oversees the company’s Strategic Sales & Marketing initiatives, Client Service Department, as well as being a contributor to Operations oversight. Prior to his appointment to his present position, he was with two leading ARM enterprises as CEO and Director of Operations, Commercial Services, respectively.
  • Valerie Ingold - Vice President, Commercial Collection Corp. of NY
    You could say my career in collections was inevitable, but as a young college kid I didn't see it that way. I started with CCC in 1998, part time, as a receptionist while I earned Photography and Art History degrees. I began making calls for our Outsource department shortly after that and went full time as an Outsource Specialist after college. I was promoted to Outsource Supervisor with responsibility for the day to day operations of the department and a few years later, to Outsource Manager. In 2013, I became a Vice President in the company. I am a Dale Carnegie graduate and I am active in the IACC and CLLA. Today, achieving the highest level of customer service in our industry is my passion. I work to grow our Outsource department daily and I love managing the people in my department. I travel regularly for the company and I delight in experiencing new places while meeting the people who drive us to greatness: our clients.
Summary
Hear from IACC's emerging leaders about investing in the future leaders, keeping them motivated, identifiying burnout and what to do if your succession plan doesn't go according to plan.

Adjourn for the Day

Friday, January 28th - 11:00am

Location
Main Session Room
Summary
Thank you to all who were able to attend and make this an amazing IACC Convention. See you in Austin next time!
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